We Teach English Privacy Policy

We Teach English is committed to protecting your personal data. We tried to write down this Privacy Policy in the most clear and plain language possible. Likewise, we tried to provide you with our privacy commitments in a transparent and easily accessible way. That said, we hope you will get all needed details to be assured your personal data is safe with us.

Before you give us your consent on the processing of your personal data or provide us with your personal data within any form on our website, we kindly ask you to read carefully this Privacy Policy, so we can be sure that you completely understand the conditions under which we would cooperate.

This Privacy Policy applies to your use of the Services of We Teach English, as defined in our Terms of Service. We Teach English offers you options concerning data we process, use and share as described in this Privacy Policy and Cookies Policy.

This Privacy Policy explains when, where, and why we process personal data about people who use We Teach English, how we use it, the conditions under which we may disclose it to others, your rights in respect of your personal data, as well as how we keep it secure.

GENERAL

Anyone can access our Website without necessity to provide its personal data. Therefore, limited use of the Services is always possible without the provision of your personal data (for example, browse the Website, check how We Teach English works, look through the list of tutors, read the We Teach English Blog, review the variety of services etc.).

When you are a registered User We Teach English may collect from you and process Cookie identifiers and those data you specifically provide us with upon registration, including first name, last name, email, phone number, Skype ID or social network ID (if assigned through Facebook or Google+ or if accessing Google Calendar), time zone, interface language, IP address, and device type, as well, whereas in case of Telegram subscription, your Telegram ID may also be processed by We Teach English.

Specifically, if you are a tutor, we may also collect and process, besides the aforementioned information, the other data provided by you, including zip-code, gender, year of birth, city of living, and education experience.

Registered Users may additionally provide us with added profile pictures as well as chosen currency to perform actions pursuant to our Payment Policy.

You can find out more about the specific cases of data collection and the purposes of processing of such data in separate section of this Privacy Policy.

We may change this Privacy Policy from time to time, so please check this page to ensure that you’re happy with any changes. We will post those changes on this page and update the Privacy Policy modification date at the top of this page. The additional notifications on any amendments will be sent to your email.

Any questions regarding this Policy and our services should be sent to This email address is being protected from spambots. You need JavaScript enabled to view it..

  1. What is personal data and what is processing of personal data.

Main definitions:

Personal data is any information relating to you and that alone or in combination with other pieces of information gives the opportunity to a person that collects and processes such information to identify you as an individual.

Processing of the personal data means any operation with your personal data, whether or not by automated means, as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Data subject is any identified or identifiable natural person, whose personal data is processed by the controller responsible for the processing; means you as a user of We Teach English.

Consent of the data subject/user is any freely given, specific, informed and unambiguous indication of the data subject/user's wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.

  1. We Teach English’s lawful bases for processing

We Teach English will processes your personal data only when we have lawful bases. Specifically, We Teach English processes your personal data if:

  • processing is based on the consent you have given;
  • processing is necessary to provide our services to you according to our Terms of Service which constitute a contract between you and us as regards to information services of We Teach English;
  • processing is necessary for the purposes of the legitimate interests, including, for example, those prescribed by the data protection legislation, those necessary to protect your vital interests or vital interests of another natural person; or for the performance of a task carried out in the public interest or in the exercise of official authority vested in us. As regards this lawful basis, you have the right to object to such processing.

In all cases, we will notify you about applied legal basis for processing and other relevant details, before we start processing of your personal data on the specific legal basis, unless we are not able to do so in accordance with our obligations under any applicable legislation.

(3) Posting of Information

We process personal data freely submitted to you on We Teach English. This may be survey you fill in on We Teach English or feedback you provide us with. Irrespective of whether you are a registered user or not, this shall also cover situations when you post an article(s) or comment(s) on the We Teach English Blog, as specified in the We Teach English Blog Privacy Policy.

We Teach English may also process information provided by you (including content and messages) that you post on/through our Website, including personally identifiable information. By so doing, you acknowledge that any information you share through the Services will be available to We Teach English and to other users of the Services (students/tutors). You also acknowledge that parts of your content cannot be deleted from the Service as it may be connected to the Lessons created by you and used by other users (students/tutors).

From our turn and unless you opt-out, we retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law. We reserve the right to terminate the accounts of visitors who use these services in a manner inconsistent with the Terms of Service.

(4) Service Use, Cookies and other Similar Technologies

When you use our Services, we monitor and analyze web traffic and keep track of your behavior while using our Services. We may receive the information about your IP address, proxy server and operating system, the web browser or your mobile carrier and location based on phone settings.

Please, specifically refer to our Cookies Policy for further details as to our use of cookies and similar technologies.

(5) Billing information

Details of transactions you carry out through our Website (as ID, date and time of transaction).

 (6) Enterprise

When you wish to share your contact details for more information regarding We Teach English Enterprise one-on-one online language training for international teams, as name, email, company name and phone number.

(7) Sensitive data

Unless you expressly agree, We Teach English does not process your sensitive data.

(8) Data We Collect: Purposes

We may process your personal data you provided us voluntarily with for the purposes defined below. From our perspective, we process your personal data to personalize the use of We Teach English to the fullest extent possible and to provide you with the high-quality Services under the Terms of Service.

(1) Provision of Services

Primarily, we process your personal data to authorize access to our Services and to fulfill our obligations under the Terms of Service for Services provision. Specifically, we use your personal data upon registration to help others (be it a tutor or a student) to find your account or profile.

In order for you to use the Services you will need to provide payment (e.g. credit card details) and billing information pursuant to our Payment Policy through our partners - service providers (payments), which process your personal data encrypted and securely.

(2) Payment Services

We use third party payment services to bill you through an online account payment in lieu of directly processing your credit/debit card information. Correspondingly all transactions are secured as our partners-payment providers use SSL encryption protection. We do not store your payment information on our servers.

(3) Communications

We may also contact you via email and other ways, including through publicly available notices, for the Services-related purposes (welcoming letter, security and legal notices, announcements, We Teach English updates, reminders, suggestions etc.). We could also use your data to enable you to communicate with other users through We Teach English.

We may contact you by email and other ways, including through publicly available notices, for service- related purposes (welcome letter, security and legal notices, announcements, We Teach English updates, reminders, suggestions etc.).

Your contact data (including email, phone number, Skype name etc.) may also be used for gathering feedback. We may contact you to participate in research to improve the user experience of our product. The research will be used for internal purposes only, including:

  • Feature development and product updates;
  • Marketing activities;
  • Customer Support updates;
  • Other service updates for improving your experience.

Any other personal data provided in your feedback will not be collected or processed.

Your feedback will not be video recorded, audio recorded, or webcast by the Interviewer. Your voice and/or image will not be recorded either.

Having received the communications from us, you are always able to opt-out to such communications in each message, excluding legal notices, or change of user settings on We Teach English.

(4) Marketing

 We may process your first name, last name and email on our mailing list or for the newsletter and send you messages with some commercial or promotional information about our Services. But don’t worry, you may always opt-out from our marketing messages, using the mechanisms described under the respective link in each message, and through the user settings available on We Teach English.

Also, please pay attention that we may use the information provided by you as a feedback. The latter, under Section 12 of the Terms of Service, may be used by We Teach English without any additional compensation to you.

(5) Advertising

We may process your first name, last name and email in order to occasionally send you information on products, services, special deals, and promotions. Out of respect for your privacy, we present the option not to receive these types of communications.

(6) Analytics and Development

In order to find the points of interest on our Services and for the purposes of analytics, we monitor and analyze web traffic and keep track of your behavior within our Services. This enables us to provide services that are relevant to you and boost the quality of our Services. The data concerned within this activity are Cookies and Usage data, such as the parts of our Services you visit, the date and duration of your visit, and type of the device you used during your visit. All your data stated in this paragraph is collected and further processed in a manner that does not allow your identification. For these purposes, we use Google Analytics for Firebase, Hotjar Heat Maps & Recordings, Amplitude Analytics, Branch.io, and Intercom, the use of which ensures compliance with our privacy commitments.

We may also carry out polls and surveys through We Teach English using external services. You are not obliged to respond to them and you may opt-out of such polls and surveys through user settings. In order to inform, optimize and serve you relevant advertising based on your past use of our Services, we may process your Usage Data and Cookies. Please, follow our Cookies Policy for additional information.

(7) Support

In case of any disputes on We Teach English and other Services-connected issues, we may use data (including communications) to resolve such matters and/or respond to any complaints.

(8) Changes

If We Teach English decides to change the purposes of processing specified above, we will inform you on such changes prior to the use of your personal data within the newly set purposes. The notification on such changes will be sent to your email and you will have to provide your consent for the amended purposes unless additional purpose of processing is compatible with those listed above.

In case you do not want to provide us the requested personal data for the purposes specified above, you may not have access to certain functions of the Services.

1.How We Share personal data?

In order to provide high-quality services, We Teach English hires people, enters into the agreements with independent contractors as well as cooperates with other services providers, companies and organizations strictly under data processing agreement (DPA). For those reasons, some of your personal data can be passed to the persons mentioned.

2.How long will the personal data be processed and stored by We Teach English?

Your personal data will be stored by We Teach English no longer than is necessary for the purposes for which the personal data is processed.

Generally, We Teach English retains your personal data as long as your account is active. In case your account expires or you decide to delete your account We Teach English retains your personal data not longer than 90 days after the account is expired.

However, in case of conflict situations in progress We Teach English may store personal data for 180 days period or more if the processing is necessary for the establishment, exercise or defence of legal claims and for compliance with a legal obligation. Upon the expiry of this period or earlier, if a conflict situation is settled, all personal data gets deleted.

In case you are not using your account or profile for more than 90 (ninety) days following the last payment and\or last activity on We Teach English, your account will be considered expired and gets deleted. Along with your account or profile all personal data processed by We Teach English will be erased.

As you are entitled to delete your account or profile after such request it will be permanently removed within 30 days or earlier from our active systems, servers and back-ups. By deleting your account or profile all your personal data will be removed as well within 90 days.

As to Personal Data collected when you registered on our mailing list or for the newsletter, will be stored as long as you are interested in receiving our emails. We consider that you’re interested in this until you unsubscribe from the mailing list or from the newsletter by clicking the respective link contained in each of our emails.

After the expiration of retention period, We Teach English shall terminate the processing of your personal data, unless otherwise is set by the relevant legislation.

3.Your rights as data subject regarding your personal data We Teach English processes:

  1. a) right of confirmation - to obtain from We Teach English the confirmation as to whether or not personal data concerning you is being processed;
  2. b) right of access to your personal data processed by We Teach English;
  3. c) right to rectification – ask We Teach English to have incomplete personal data requiring corrections completed;
  4. d) right to erasure (right to be forgotten) – request We Teach English to erase personal data. In most cases

We Teach English will erase it unless otherwise required by legislation;

  1. e) right of restriction of processing. For example, you could contest the accuracy of your personal

data or in case We Teach English is not interested in processing of your personal data any longer, but you want We Teach English to do this for different reasons, for example, to bring some claim for somebody and, instead of the erasure of information, its processing will be just restricted.

  1. f) right to data portability - to have your personal data transmitted directly from one controller to another, where technically feasible and when doing so does not adversely affect the rights and freedoms of others;
  2. g) right to object to processing of your personal data by We Teach English when the processing is related to

the performance of our task carried in the public interest or in the exercise of official authority vested in us. The other case is if we process your data for the purposes of the legitimate interests pursued by us or by a third party and you believe that such interests are overridden by your interests or fundamental rights and freedoms. If you make a request with objection to processing, we will no

longer process the personal data unless we are able to demonstrate compelling legitimate grounds for the processing;

  1. i) Right to withdraw consent at any time by contacting us. After we at We Teach English receive such withdrawal request from you, we will process it in a timely manner and we will no longer process your personal data, unless otherwise is set by law.

If one of the aforementioned reasons applies, please contact us, as instructed at the end of this Privacy Policy. We shall promptly ensure that the request is complied with immediately. These requests are free of charge.

Please, note that when the processing of your personal data is carried for direct marketing purposes, you have the right to object at any time to such processing without providing any justification and we will no longer process your data with such direct marketing purposes.

4.Other Privacy Commitments

(2) Time for reply and reaction

We Teach English will provide information on action taken on your request related to your rights specified above within one month of receipt of the request for the longest. That period may be extended by two further months if We Teach English is overwhelmed by the number of requests or the request at issue is complicated and requires a lot of action. We Teach English will inform you of any such extension within one month of receipt of the request, together with the reasons of such delay.

(3) Security

We Teach English takes technical and organizational measures to ensure the information is processed in a manner that ensures appropriate security of information, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage. For example, We Teach English uses verified contractors that might have access to the data with which the relevant data processing agreements are signed.

(4) Children’s privacy

The privacy of children is one of our concerns. We Teach English Services are not intended for use by children under the age of 18 without the express permission of their parent or legal guardian. If you are under the age of 18 you will need to get your parent’s/legal guardian’s permission before submitting any

personal data to We Teach English. We may process the personal data of children under the age of 18, provided that data has been consensually provided by parents/legal guardians for the express purpose of using We Teach English Services.

We Teach English is acting in compliance with COPPA. It requires us to inform parents and legal guardians about how we collect, use, and disclose personal information from children under the age of 13. We do not knowingly collect information from children and minors. We encourage parents and legal guardians

to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their

children to never provide information on our Website without their permission.

(5) Breach notifications

If any personal data of yours would be under the breach, we would inform you and the respective data protection agencies as to the accidents without undue delay, if there are high risks of violation of your rights as data subject. We would also do our best to minimize any such risks.

(6) “DoNotTrack” requests

We Teach English does not share personal data with third parties for their direct marketing purposes. Also, our

Services do not support “Do Not Track” requests.

We Teach English considers your use of its Service to be private. However, we may disclose your personal data stored in our databases, in order to:

(1) comply with the law or legal process served on us;

(2) enforce and investigate potential violations of this Privacy Policy; including use of this Service to participate in, or facilitate activities that violate the law;

(3) investigate potential fraudulent activities; or

(4) protect the rights, property, or safety of We Teach English, its employees, its customers or the public.

(7)Governing law

This Privacy Policy is governed by and construed with the laws of South Africa.

We hope this Privacy Policy helped you to understand how your personal data will be dealt here at We Teach English. We will take care of your personal data, so you can use our Services and not to be concerned over your privacy. Should you have anything to tell us, e-mail us at This email address is being protected from spambots. You need JavaScript enabled to view it..  We will be happy to receive any information or comment from you to make our website better for our users.